FAQ

  1. Do I need an API key to use the widget?

    • No, widget partners use a Partner ID instead of an API key. This ID is assigned once the partnership is confirmed.

  2. Can we change our markup percentage later?

    • Yes. Any change to your markup can be done upon request and will apply prospectively to all subsequent transactions after confirmation.

  3. Is there a minimum volume requirement?

    • There’s no fixed minimum, but consistent traffic or embedded placement is recommended for reliable revenue performance.

  4. Can I customise the widget theme?

    • No, As now there is fixed theme but we will work on this future if there is enough demand for it

  5. Who performs KYC/AML checks?

    • All user identity verification and compliance checks are handled directly within the Vortex Widget via regulated partners.

  6. What happens if the service is down or under maintenance?

    • You’ll be notified of planned maintenance periods in advance and also Vortex widget shows up a banner for the same

  7. How is attribution handled?

    • Attribution is fully based on your Partner ID. Any transaction initiated from your link or embedded widget is tracked automatically under your partner profile.

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