FAQ

1. Can I KYC/KYB users via API?

   • For Brazil, yes: create/_retry KYC, check status, and manage limits via the Account Management → Brazil endpoints.

2. How do I track ramp progress?

   • Poll GET /v1/ramp/{id} to retrieve the latest phase and any artifacts (e.g., depositQrCode/brCode). A “Webhooks” section is listed in the docs; if you need to push notifications today, keep polling.

3. Do i need an API key to access the API endpoints?

   • No. The current public endpoints don’t require an API key or Authorization header. Requests use standard headers (e.g., Content-Type: application/json) and, where applicable, include a partnerId in the body (e.g., POST /v1/quotes).

4. Who pays network fees?

   • Network fees (blockchain gas or transaction fees) are not included in the API service fee and are borne by either the end user or the partner, depending on your implementation.

5. Does Vortex or SatoshiPay perform KYC?

   • Yes, regulated partners integrated within the Vortex network handle all end-user verification within the API flow. However, you must ensure your platform complies with local onboarding requirements.

6. Can I use the API for custodial or exchange services?

   • No. The API does not provide custody, escrow, or payment service functionality. It only facilitates fiat↔crypto exchange through licensed third-party providers.